Can I cancel my order? May 12, 2020 14:56 Updated Unfortunately, after an order is placed, we're unable to cancel it. Please contact customer service and we'd be happy to help you with a return or exchange. Related articles What is your return policy? Where will my order be fulfilled from? What is difference between the Dohm Classic and Dohm Natural? Are mattress shipping and returns always free? Can I change my order?